At Exact it’s about more than just software. We go further than that. We deliver our solutions together with best-in-class customer service, whichever phase of the customer journey you are in.
Given the cost and time focus, standardization is key. ‘Best practice’ solution set-ups give you direct benefit from the experiences of our existing customers and help you avoid significant consultancy investments. We can then fine-tuning the best-practice to your specific needs, delivering a tailored fit at the cost of a standard solution.
We commit to delivering the plan with speed and accuracy, using a Prince2 methodology-based approach. A project manager then oversees the operation, ensuring agreements are adhered to and that you’re continually informed. With best practice a functioning live solution environment is ready very early in the project, enabling us to sign off on your implementation within weeks, rather than months.
As your partner we build up detailed knowledge of your organization and how you use our solutions. That expertise is then just a phone call away when you need us. A proactive advisor, our customers give us an average of more than 8.5/10 for service. And if more personalized SLAs or system administration are required, our Premium Support packages offer a range of additional options.
Optimization also demands that your people are able to make the very best use of your system. We train hundreds of people every year, creating power users with a blended mix of online, in-company or external location courses and learning materials – a range of options for a range of budgets and requirements.